How do you get to the Comox Valley?

If you're coming by car from the Lower Mainland (Vancouver and its suburbs) take BC Ferries either from Horseshoe Bay (Vancouver) to Departure Bay (Nanaimo), a 1 hour and 40 minute trip, or Tsawwassen (south of Vancouver) to Duke Point (south of Nanaimo), a 2 hour trip. For all BC Ferries schedules see BC Ferries.

If you're coming from Washington State, you could use Washington State Ferries from Anacortes, WA. to Victoria, BC, a scenic 3 hour trip. Once on Vancouver Island, drive north 2.5 hours from Victoria or 1 hour from Nanaimo.

By air: fly into the new Comox Valley Regional Airport with a dozen daily flights from Vancouver via Central Mountain Air and Pacific Coastal Air, and 5 flights daily from Calgary & Edmonton via Westjet.

Do I need to make a reservation for the ferry?

From the Lower Mainland, especially Horseshoe Bay, it is a good idea in the summer as there can be long line-ups. You can reserve on-line at BC Ferries.

How do we pay for our booking with Global Havens?

We accept VISA and MasterCard, personal cheques and money orders.

Are there taxes on top?

Yes, 8% Room Tax and 6% GST (Goods & Services Tax).

When do I have to pay?

We require 50% of the rent plus taxes at the time of booking, and the other 50% plus taxes 60 days ahead of check-in.

What if I decide to cancel?

All reservations are non-refundable and non-transferable (one property may not be substituted for another after booking). At the time of booking, Global Havens' agent will offer the client Travel Insurance comprised of Trip Cancellation and Trip Interruption Insurance. If an emergency arises making it impossible to honour the reservation, the client may make a claim to their insurer. If, for any reason, the property becomes unavailable, Global Havens will attempt to find alternate accommodation or refund 100% of the client's payment towards the rental.

When can I check in?

Check-in is generally 4:00pm; checkout is 11:00am. Discuss with the owner or manager if you'd like different times.

What do we have to bring?

Each rental house is stocked with bed linens and blankets/duvets, bath towels and facecloths, and kitchen linens. Many have beach towels. The kitchens are fully stocked with pots and pans, china, and silverware. Most have washers and dryers.

Can I have people in to visit?

If you're planning a wedding, a wake, a birthday party, or any other gathering that will bring a large group onto the property, you must inform the booking agent of your intentions prior to booking. Water and septic fields in rural communities are always an issue and it is likely an inappropriate use of the rental property, but we consider each request on a case by case basis. Groups of over 10 people which are approved will be charged $10 per person per day.

Do the neighbours know that this house is used as a vacation rental?

Most likely! Vacation rentals are becoming an endangered species in many places on the West Coast. We ask that our guests be mindful of respecting the neighbourhood to allow vacation rentals to continue.

Can I bring my pet?

Look at each listing: some houses accept pets, some don't. We must be informed at the time of booking if a pet is being brought. A $75 charge per week or $12 per night will be charged for each pet. The renter must take all reasonable steps to ensure that the pet causes no damage to the property, to neighbours' property, or to others. The renter is fully responsible for all damages and extra cleaning caused by their pet. All dogs and cats must be on Advantage, Program or other anti-flea medication during their stay. All dog waste must be picked up from the yard.

Do we have to clean before we leave?

No. We expect the cottages to be left tidy with your food removed, dishes washed, furniture left in its original position, beer bottles and cans rinsed, and dog hair on furniture vacuumed; but we have cleaners who come in every week to thoroughly clean all our properties.